Refund and ReturnPolicy

This policy applies to everything you buy from Afro-Caribbean foods store online.

We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace or issue a full refund on most products, as long as it is within the relevant cancellation period.

For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.

Product Recall: Keep up to date with safety issues and product defects of items sold at Afro-Caribbean food store online.

Products Not Refundable Unless Faulty

The following products are not refundable unless faulty:

• Frozen, smoked or perishable goods

• Baby foods

Change of mind

We'd like you to be happy with everything you purchase from Afro-Caribbean food store online. If you have a change of mind about your purchase, please return the product in their original packaging and in their original condition with your proof of purchase, within 28 days from the day you receive the goods (the cancellation period) and we'll happily offer a refund. Note that we do not accept change of mind returns on certain products due to health and hygiene reasons: Frozen, smoked or perishable goods and baby food once they've left the store.

Damaged or faulty items

We do our best to make sure our products are in perfect condition, but if it doesn't, our customer services team are happy to help. You can reach them on 07576829962.

Receiving your refund

• By credit or debit card: Your money will go back onto the same card. Allow 3 - 5 working days for the refund to reflect in your account.